Help > Forum > Paid Access > Removing paid access for a user
Removing paid access for a user
When a user's subscription ends, PayPal automatically notifies the system and it automatically removes the Paid user group from the user's Additional Groups. That ensures that the user no longer has paid user priveleges. At times, you might require manually removing or disabling paid access for a member. This may be due to reasons such as member violating your forum policy or something similar.
A user's paid access can be removed by removing them from the Paid user group. Please follow the directions mentioned below:
Deleting a user or removing them from the Paid user group does not automatically give them a refund of any payments they may have already made. If you would like to provide a refund to the user, you would need to manually do that via PayPal.com.