Website Toolbox

Removing paid access for a user

When a user's subscription ends, PayPal automatically notifies the system and it automatically removes the Paid user group from the user's Additional Groups. That ensures that the user no longer has paid user priveleges. At times, you might require manually removing or disabling paid access for a member. This may be due to reasons such as member violating your forum policy or something similar.

A user's paid access can be removed by removing them from the Paid user group. Please follow the directions mentioned below:

1. Log in to your Website Toolbox account.
2. Click the Users link.
3. In the Users menu, click the Group Permissions link.
4. Provide the Username of the user for whom you want to the disable paid access under the Change a User's User Group section.
5. Click the Submit button.
6. Uncheck the check box next to the Paid group.
7. Save the changes.

Deleting a user or removing them from the Paid user group does not automatically give them a refund of any payments they may have already made. If you would like to provide a refund to the user, you would need to manually do that via PayPal.com.

Related Articles:

• Paid Access Overview
• Requiring users to pay to access the forum
• Requiring users to pay to access a category
• Changing a user's group

If you still need help, please contact us.