A user can cancel their Paid Access subscription from the Billing page of their forum, or through PayPal if the subscription was paid with PayPal.
This option works for both PayPal subscriptions and debit or credit card subscriptions:
- Log in to your forum account.
- Click the avatar image or menu icon at the top of the page, then select the Billing link.
- Find the subscription and select Cancel subscription from its vertical dots menu.
The subscription stays active until the end of the paid period, and no further payments are taken after that date. The subscription card shows Access until that date. If they change their mind before then, they can open the vertical dots menu again and select Resume subscription to turn automatic renewal back on.
A user can also cancel their recurring payment by following the instructions below:
- Log in to your PayPal account.
- Click Profile near the top of the page.
- Select My money.
- In the My pre-approved payments section, click Update.
- Select the merchant whose agreement you want to cancel and click Cancel.
- Click Cancel Profile to confirm your request.
Canceling their recurring payment profile on PayPal ensures that they won't be billed again.
Once the remaining time for the purchased paid subscription expires, the user would automatically be removed from the user group for their plan and would no longer have paid access.
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