When you import members, each member can be placed into one of your user groups as part of the import.

User group column in the import file

The import file includes a User Group column. Enter the exact name of an existing user group in that column for each member. If the user group does not exist, the member is not imported and the import results list the error for that row. If you leave the column blank, the member is imported into your General user group.

Create your user groups before running the import so each member can be placed into the right group. You can create a new user group before importing, or import the members into the General user group and add users to a user group afterward.

Content imports from another forum platform

When you run a content import from another forum platform, your user groups are carried over automatically. Default user groups, such as administrators, moderators, and banned members, are matched to the corresponding user groups in your forum, and your custom user groups are recreated with the same names. Each imported member is placed into the matching user group.

Import instructions

You can import members by following the instructions below:

1. Log in to your Website Toolbox account.
2. Click the Users link in the main menu.
3. Click the New User button.
4. Click the Import tab.
5. Browse for the file containing your member data. You can download a sample CSV to see the required format.
6. Click the Import Users button.