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I'm not able to receive emails

You may not be receiving emails due to the following reasons:

  1. Your email address is not correct. - Please check to make sure you have submitted a valid email address by logging into your Website Toolbox account, clicking the link for your username toward the top of the page, and clicking the Settings link in the menu that opens. Be sure to check your Notification Settings, the email address provided in your forum user account, and your calendar notification settings.

  2. Your email system is filtering the email as spam. - Please check your Spam or Junk mail folder and mark the email as "Not Spam" if it is found there. You can authorize Website Toolbox to send email to further reduce the likelihood of your forum emails being marked as spam by email providers.

    We take our email reputation extremely seriously. We have taken many steps to ensure that emails sent by your forum are not treated as spam by any email providers. Reports from all major spam blacklists show that Website Toolbox is not listed in any blacklist. We include one-click unsubscribe links in all emails and use the latest email security standards, such as DMARC and SPF, to ensure that all email is successfully delivered.

If you are still not able to receive emails, try changing the Settings -> Notifications -> Outgoing Email Address option to noresponse@websitetoolbox.com. Also, add noresponse@websitetoolbox.com as a contact in your email address book or contact list.

You can also contact us so that we can check our email server logs to investigate the situation further. Please mention the username or email address of the user that is not able to receive the email.


If you still need help, please contact us.