Help > Forum > Website Integration > Authorizing Website Toolbox to send email
Authorizing Website Toolbox to send email
If you are unfamiliar with DNS, you can click here for a pre-written email that you can send to your domain name provider to have them make the changes for you. Alternatively, you can contact us and provide your domain name provider's login information so that we can make the changes for you.
You can authorize Website Toolbox to send email for your email address domain name by updating the SPF and DKIM DNS record for your domain name using the instructions below. If you have DMARC or SPF set up on your domain and you have not authorized Website Toolbox to send email on behalf of your domain name, your forum will send emails from email@example.com instead.
If you are using a free email provider (like gmail.com) for your Outgoing Email address, it will not be possible to make the necessary changes because they do not give you access to their DNS records.
Note that if the sender and recipient of the email are both the same email address, we will always send the email as firstname.lastname@example.org to avoid it being marked as spam by the email provider.
Updating your SPF record
You can check if your email address domain name has an SPF record by using this tool. If there is already an existing SPF record, ensure that mailers.websitetoolbox.com is given authorization to send email from that domain name by adding a:mailers.websitetoolbox.com to the SPF record. Here is an example SPF DNS record: "v=spf1 a mx a:mailers.websitetoolbox.com ~all". It may take up to 1 hour for Website Toolbox to detect your SPF changes.
If an SPF record doesn't already exist, you can add a new SPF DNS record by following these instructions:
It may take up to 1 hour for Website Toolbox to detect your SPF changes.
Creating a DKIM record
The above email should be sufficient for either your internal support team, or your hosting support. Replace EMAIL DOMAIN NAME HERE with the domain name part of your email address.