Help > Forum > Users > Unbanning a user
Unbanning a user
Banned users cannot access any page of your forum. To unban a user and restore their access, please follow the instructions below:
- Log in to your forum account. (You must be using an administrator account.)
- View the user's profile.
- Click Unban. (If the Unban button is not visible, the logged-in user likely does not have administrator privileges.)
- Log in to your Website Toolbox account.
- Click Users.
- Click Banned.
- Check the checkbox next to the user you want to unban.
- In the action toolbar at the top, click Unban .
If you have banned an IP address that is not associated with a user account, follow these steps to unban it:
- Log in to your Website Toolbox account.
- Click Users.
- Click Banned.
- Click the Banned IP Addresses link.
- Check the checkbox next to the IP address you want to unban.
- Click the Unban button in the floating menu at the bottom-left corner.
If user accounts are disabled on your forum:
- Log in to your Website Toolbox account.
- Click Users.
- Click Banned.
- Check the checkbox next to the user you want to unban.
- Click the Unban button in the floating menu at the bottom-left corner.
If you still need help, please contact us.