Help > Forum > Users > How do I un-ban a user?

How do I un-ban a user?

Banned users cannot access any page of your forum. If you would like to un-ban a user and reinstate their access to your forum, please follow the directions below:

If User Accounts are enabled on your forum:

  1. Log in to your forum account. (Must be an administrator account.)
  2. View the user's profile.
  3. Click the "Unban" tab. (If there is no "Unban" tab, that means the logged in user has not been assigned as an administrator.)

You can also unban users through your Website Toolbox account:

  1. Log in to your Website Toolbox account.
  2. Click the Users link.
  3. In the Users menu, click the Group Permissions link.
  4. Next to the Banned user group, click the Manage link.
  5. In the Manage menu, click Users.
  6. Check the checkbox next to the user you want to unban.
  7. In the floating drop down that appears on the bottom-left corner, select the Unban option.

If you have banned an IP address that is not associated with any particular user account, you can unban it by following the instructions below:

  1. Log in to your Website Toolbox account.
  2. Click the Users link.
  3. In the Users menu, click the Group Permissions link.
  4. Next to the Banned user group, click the Manage link.
  5. In the Manage menu, click Users.
  6. Click the Banned IP Addresses link.
  7. Check the checkbox next to the IP address you want to unban.
  8. Click the Unban Selected Users button.

If User Accounts are disabled on your forum:

  1. Log in to your Website Toolbox account.
  2. Click the Users link.
  3. In the Users menu, click the Banned link.
  4. Check the checkbox next to the user you want to unban.
  5. Click the Unban Selected Users button.


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