Help > Forum > Users > Approving and declining members

Approving and declining members

These instructions are for the new themes. If you are using an old theme, please use these instructions instead.

You can approve or decline pending members in your forum by following the directions below:
  1. Log in to your forum account. (Must be a moderator or administrator account.)
  2. On mobile devices and in some themes, click the (main menu) icon located towards the top left corner of the page. Skip this step if you don't see the icon.
  3. Click the Categories link.
  4. Click the icon located towards the top-right of the page.
  5. Click the Approve/Decline icon next to username of the pending members.

You can also approve or decline pending forum members through the Website Toolbox admin area:

  1. Log in to your Website Toolbox account.
  2. Click the Users link
  3. In the Users menu, click the Group Permissions link.
  4. Next to the Pending Approval user group, click the Manage link. (If there is no Pending Approval user group, the Approve New Registrations option has not been enabled.)
  5. In the Manage menu, click Users.
  6. Check the check box next to the users you want to approve or decline.
  7. In the floating drop down that appears on the bottom-left corner, select Approve or Decline.

You can also be sent an email notification when a new registration occurs in your forum.


If you still need help, please contact us.