Help > Forum > Billing > Why are ads being shown on my paid forum?
Why are ads being shown on my paid forum?
If you have previously purchased a paid subscription for a forum with Website Toolbox and now you see ads on your forum, it is most likely because your subscription was not renewed in time. When your forum subscription expires, your forum automatically begins displaying ads so that you do not encounter any disruption in your service until you can make the next payment. A plan should be purchased as soon as possible to avoid a disruption in service.
Subscription expiration notification emails are sent out 30 days and 7 days before the expiration. Please verify that the email address provided in the Account Settings section of your Website Toolbox account is correct if you did not receive those emails.
You can log in to your Website Toolbox account and purchase a paid subscription to your forum again to remove the advertisements from it.