Why aren't the images loading in my tool?

Are you using the correct URL?
URLs must begin with http:// and contain the full path to the file.

For example, use:
http://www.yourdomain.com/pictures/image.gif

Instead of:
/pictures/image.gif

Note: The path to your file should not begin with C:. If it does, you need to upload your file to a website such as http://www.imageshack.us/ so that the image has a URL that you can use in the HTML code.

Are you using the correct HTML code?
The correct HTML should look similar to:
<img src="IMAGE URL">

Does the website that is hosting the image allow remote linking?
Many web hosting services do not allow images to be used on other sites (remote linking). You need to make sure you are using a web host that allows remote linking to be able to use your images on your tool.

Related support articles:

1. Why aren't the avatars loading correctly?
2. How do I add a logo/picture/image to the top of my tool?

If you still need assistance, please contact customer support.