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Recent Customer Comments

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53 Entries
Sharon Lipschitz 
06/14/08

Your city and state? Union, NJ

Describe the quality of our product(s). Perfect

Would you purchase from us again? Yes

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Concert

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? The day after I ordered

Comments:
I saw your foot rail on a bar on the set of a Bon Jovi concert a few months ago. (I didn't actually know it was your product at the time.) Anyway, I saw a picture of it on your website and decided to buy. It arrived in one day, in pristine condition and was simple to install.
Patricia 
06/03/08

Your city and state? West Palm Beach, Fl

Describe the quality of our product(s). Superb

Would you purchase from us again? Absolutely

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Saw their product at Doral Resort

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Extremely

Did your merchandise arrive promplty? 3 days

Comments:
Our rail arrived in perfect condition and their customer support was incredibly helpful.
Ralph Berra 
03/16/08

Your city and state? Austin TX

Describe the quality of our product(s). Excellent

Would you purchase from us again? Yes

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Neighbor

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Very helpful

Did your merchandise arrive promplty? Less than a week

Comments:
Excellent service and quality. Highly recommend.
David Stern 
01/17/08

Your city and state? Danbury CT

Describe the quality of our product(s). Excellent

Would you purchase from us again? No doubt

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Google

Did we respond to your call(s) promptly? Very prompt

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? 1 day

Comments:
Great website. Very informative. I called to order just to check my measurements and your service was fast and courteous!
Tom Manna 
11/20/07

Your city and state? Coram NY

Describe the quality of our product(s). Excellent

Would you purchase from us again? Yes

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Repeat Customer

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? Yes

Comments:
I've been using CFM for most of my restaurant renovations. You can't beat the quality of their products and the level of service they provide. I just did a home bar using their bronze foot rail. My customer talks more about the rail then about the bar.
Felice Crispo Email
11/12/07

Your city and state? Austin Tx

Describe the quality of our product(s). excellent

Would you purchase from us again? yes

Would you recommend us to a friend or another business? yes

How did you find 4Rails.com? newspaper

Did we respond to your call(s) promptly? yes

Was our representative knowledgeable? yes

Did your merchandise arrive promplty? yes

Comments:
just purchased an oil rubbed bronze foot rail. It was better than I had expected. the finish is perfect and exactly as described by your representative. Very heavy duty but elegant looking.
Peter Email
10/30/07

Your city and state? Scarsdale NY

Describe the quality of our product(s). Excellent

Would you purchase from us again? Yes

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Another customer

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? Sooner than promised

Comments:
We recently purchased an oil-rubbed bronze foot rail and matching glass rack. I was impressed not only with the quality of the products we received but also with the care that was taken in packaging. The products arrived in perfect condition and it looked exactly as we had hoped. Their customer service was unbelievable and their reps must have taken 20 phone calls from us prior to our purchase. Their service and attention to detail was first-rate.
Constantine Cabinetry Email
10/22/07

Your city and state? NY

Describe the quality of our product(s). Excellent

Would you purchase from us again? Yes

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Existing Customer

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? Yes

Comments:
We are a regular customer and can say that we continue to be pleased with not only the products we receive but the outstanding service as well. Our orders almost always arrive exactly as expected and better. In the unusual situation that something does go wrong, they are on top of it immediately. Would never buy elsewhere!
Marsha 
10/12/07

Your city and state? Land O'Lakes, Florida

Describe the quality of our product(s). Very heavy!

Would you purchase from us again? Yes

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Internet

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Extremely Knowledgeable and Helpful

Did your merchandise arrive promplty? Absolutely

Comments:
I had ordered from another company and over two weeks passed and my rail and glass rack had not even shipped yet. I canceled my original order and purchased from 4Rails.com. My entire order was here and installed in less than a week.

Thank you guys!
Michael 
09/21/07

Your city and state? Mahopac NY

Describe the quality of our product(s). Better than expected

Would you purchase from us again? surely

Would you recommend us to a friend or another business? yes

How did you find 4Rails.com? Google

Did we respond to your call(s) promptly? 1 Call

Was our representative knowledgeable? Extremely

Did your merchandise arrive promplty? 1 day

Comments:
Pleasant and very knowledgeable. The representative asked the righrt questions and made sure I got what I needed.
Jon Email
09/12/07

Your city and state? Seattle, Wa

Describe the quality of our product(s). Much better than I expected

Would you purchase from us again? I will and I have

Would you recommend us to a friend or another business? Of Course

How did you find 4Rails.com? Been buying for our restuarants for several years

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? Yes!!!

Comments:
This company is always prepared to help. Our ordersare complicated and we often need specially designed parts and custom finshes. They are always up to the task and never disappoint us.
Marsh 
03/29/07

Your city and state? Yonkers NY

Describe the quality of our product(s). Very heavy, great quality

Would you purchase from us again? Yes

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Referred by a friend who owns a restaurant

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? Next day

Comments:
Very satisfied. As advertised and more!
Andrea 
02/28/07

Your city and state? Dallas TX

Describe the quality of our product(s). Beautiful

Would you purchase from us again? Most certainly

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Contractor

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? About 4 days after ordering

Comments:
Your representative was so patient and knowledgeable. He asked the right questions and made sure I ordered exactly what I needed.
Thomas B. 
02/18/07

Your city and state? Ft. Lauderdale, Florida

Describe the quality of our product(s). Excellent

Would you purchase from us again? Most definitely

Would you recommend us to a friend or another business? Yes!

How did you find 4Rails.com? Friend

Did we respond to your call(s) promptly? Did Not Call

Was our representative knowledgeable? Did no speak with ayone

Did your merchandise arrive promplty? YES!!!!

Comments:
Ordered online and didn't speak with anyone. Your website is informative and makes purchasing easy. I received my merchandise quickly and it is beautiful. By the way, it is a 14' brass foot rail.

Thanks again!!!
Bob Sebinar 
01/31/07

Your city and state? Wilton, Ct.

Describe the quality of our product(s). Perfect - very heavy duty and highly polished

Would you purchase from us again? Without a doubt

Would you recommend us to a friend or another business? For sure

How did you find 4Rails.com? Yahoo search

Did we respond to your call(s) promptly? Very promptly

Was our representative knowledgeable? Yes!!!

Did your merchandise arrive promplty? I was told approximately 3-5 days to arrive but it came the next day

Comments:
Very pleased with the quality of your bar rail. It's so much better than any I've seen at any bar or nightclub. It also came with everything needed to install it, as you had told me. I was going to have a contractor install it but I decided to do it myself. Came out perfect!
Jennifer Escaravage Email
01/31/07

Your city and state? Kent, NY

Describe the quality of our product(s). Superb

Would you purchase from us again? I have and will

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Repeat customer

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? Always

Comments:
I have purchased several foot rails, handrails, a glassrack and more. Your products are always top-notch. I appreciate your attention to detail and your willingness to help me on the phone. I will continue to use your products.

Thank you,
Jen
Martina Rafael Email
04/19/06

Your city and state? Croton Falls, NY

Describe the quality of our product(s). superb

Would you purchase from us again? absolutely

Would you recommend us to a friend or another business? I will

How did you find 4Rails.com? A friend

Did we respond to your call(s) promptly? Yes, very quickly

Was our representative knowledgeable? Knowledgeable and extremely helpful

Did your merchandise arrive promplty? in about 6 days after I ordered

Comments:
Thank you for the quick response and great bar rail
Chris Steel Email
03/27/06

Your city and state? Manorville, New York 11949

Describe the quality of our product(s). Very Good

Would you purchase from us again? If I need Rails, Yes

Would you recommend us to a friend or another business? Yes

How did you find 4Rails.com? Web

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Yes

Did your merchandise arrive promplty? Yes

Comments:
I bought a 12' Chrome Rail Kit for my Bar. The product worked out Great. Mounting the floor brackets into a tile/cement floor was a challenge, But seems to be very strong and sturdy.


Walter Chapin Email
03/09/06

Your city and state? Atlanta, Ga

Describe the quality of our product(s). Excellent

Would you purchase from us again? I have

Would you recommend us to a friend or another business? I have

How did you find 4Rails.com? internet

Did we respond to your call(s) promptly? Yes

Was our representative knowledgeable? Very helpful

Did your merchandise arrive promplty? Yes

Comments:
After four purchases I've yet to have a complaint about anything. Consistent quality and outstanding communication.
Nancy Stern Email
03/07/06

Your city and state? Port Jefferson, NY

Describe the quality of our product(s). Superb

Would you purchase from us again? Yes

Would you recommend us to a friend or another business? Just received my rail today and have already recommended you

How did you find 4Rails.com? Internet

Did we respond to your call(s) promptly? YES!!!

Was our representative knowledgeable? YES!!!

Did your merchandise arrive promplty? Yes

Comments:
Received my rail kit today. As you said, it was easy to intstall. You supplied everything I needed and it's beautiful. I am very happy with it.
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