During our recent family holiday to Bali we elected to stay at the DISCOVERY KARTIKA PLAZA HOTEL on Kuta Beach.  It was a fun week and the hotel is centrally located to any and all activities in Bali.  The breakfast’s are superb and cover the spectrum on appetites.  On our final night, just hours before we were set to fly, our youngest child became very ill. 

He did not require hospitalization but it was clear we would not be able to fly.  I briefly explained to the hotel staff and they set into motion what should be the model in customer service.  The manager took my flight information and called the airlines to make changes for me.  They opened an office so we could get out of the heat.  They brought cool towels for my child to reduce his fever.  They brought water and some food.  They repeatedly offered their in house medical doctor.   As our flight was postponed, they found us a room within minutes on one of their busiest weekends.  They moved my family into that room and repeated the offer for their staff physician to visit. 

I have never seen in all my travels such a considerate, compassionate and thoughtful staff.  Were I a professional educator or a industry consultant in Hotel Hospitality, I would seek out the management and staff of Discovery Kartika Plaza as the primer in excellence, and superior service “How to of Customer Care”.  In conclusion, I would give Discovery Kartika Plaza my absolute strongest recommendation for their superb customer service, location, views, amenities and above all their staff!     David A

After 6 times visiting you would think we would be bored with the hotel. It is wonderful. A home awaqy from home. Staff are genuinly interesred in you. We will be there again next year.